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Client Statement of Rights

 

The Client Statement of Rights has been developed in consultation with clients and staff of CMHA Simcoe County Branch. It is expected that all staff, students, and volunteers respect clients and uphold the Client Statement of Rights.

Clients have the Right to Be Respected. This includes the:

·         Right to be free from stigma

·         Right to be treated with dignity and respect, regardless of mental health and addiction challenges, symptoms and diagnosis.

·         Right to be treated in a courteous and non-judgemental manner

·         Right to request changes in services or supports and to have these requests addressed in a fair and timely manner

·         Right to be free from mental, physical, and financial abuse

·         Right to have individuality recognized and independence promoted and accommodated without undue hardship

·         Right to be free from discrimination on any grounds

·         Right to be free from violence including sexual harassment, sexual, physical or verbal assault and hate speech

·         Right to express feelings and opinions without judgement

·         Right to be heard and acknowledged without prejudice

·         Right to be supported in how they choose to recover

·         Right to peer support and talk to other clients as needed

·         Right to timely access to services

Clients have the Right to Be Informed. This includes the:

·         Right to be fully informed about a fair and objective complaint process without consequence to quality or accessibility to services

·         Right to be fully informed of rights and changes that affect them, including changes in programs or policies and staff changes

·         Right to be fully informed about Personal Health Information Protection Act. This includes the right to confidentiality and to have health records kept confidential in accordance with the law

·         Right to be fully informed about, and to participate in, decisions related to their treatment and care.

·         Right to view and request changes to documentation related to care planned/received

·         Right to be fully informed of all available services and fair access to them