All complaints from service users, other service providers, donors and other community members about Canadian Mental Health Association, Simcoe County Branch will receive a respectful and timely response in keeping with the procedure outlined below. When possible, that response indicates changes that will occur or reason(s) why changes cannot occur.
The complaints procedure is available to service users and the public.
If a person submits a complaint, the person may continue to access services of Canadian Mental Health Association – Barrie-Simcoe during the investigation. If the person prefers not to receive service from Canadian Mental Health Association – Barrie-Simcoe, the investigating manager will discuss with the person a referral to another organization or program that meets his/her needs.
If you have a complaint…
- Attempt to settle the issue quickly and simply by discussing it with our CMHA worker with whom the complainant has direct contact.
- If it is preferred not to discuss the issue with this person or if not satisfied with the response, please attempt to connect with respective management staff before deciding to lodge a formal complaint.
- If management staff is able to resolve the current complaint, then he/she will prepare and send a report to the CEO.
- If management staff is unable to resolve the issue then a formal complaint may be lodged.
The Formal Process
Click here for a handout on our Formal Process to submit your complaint.