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Compliments and Concerns
Do you have a compliment?
You have a compliment here is how you can express it:
- Speak directly to the individual involved.
- Speak directly to the Program Manager.
- Use the online/printable forms provided below.
Do you have a concern?
If you have a concern, here’s how to address it:
- Talk directly to the person involved.
- If that’s not comfortable or if the issue persists, talk to the Program Manager.
- If the problem continues or if you prefer a formal approach, find online/printable forms below or ask CMHA staff for a paper copy.
- To submit a formal concern verbally, call 705-726-5033 and ask for the Quality and Risk Management Lead. They will inform the CEO of all complaints.
When filing a formal concern:
- The Program Manager will try to resolve it within 5-10 business days.
- If you asked to be contacted, expect a response within 5-10 business days.
- Unresolved concerns will be escalated to a Program Director within 5-10 business days.
- If still not resolved, it goes to the CEO, who decides within 15 business days.
- All concerns will be resolved within 35 business days.
You can request standard and accessible formats of this information from the Communications Program at rd@cmhastarttalking.ca or by calling 705-726-5033 Ext. 512.
Privacy
If you have questions or concerns about our privacy practices or want to find out how to access your record, please contact:
Privacy Officer, CMHA Simcoe County Branch
Phone: 705-726-5033
E-mail: privacyofficer@cmhastartalking.ca
Please be assured that voicing a concern will not have any negative consequences on the services that you receive from CMHA Simcoe County Branch. We are committed to responding to and resolving your concerns in a way that benefits you and also helps us improve the quality of our services.