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Accessibility Policies

CMHA SCB is committed to meeting our clients’ needs for accessible services based on the four guiding principles set out in legislation and listed below. We are committed to the development, ongoing monitoring and improvement of accessibility standards. Where limited by building the structure we are committed to ensuring new rentals (where available) or property purchases meet all applicable accessibility standards.

Guiding Principles:

Dignity – service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people.

Independence – when a person with a disability is allowed to do things on their own without unnecessary help or interference from others.

Integration – service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable a person with a disability to access goods or services.

Equal opportunity – service is provided to a person with a disability in such a way that they have an opportunity to access our goods or services equal to that given to others.

The accessibility policies and training apply to all staff, volunteers, students and others who may provide services on behalf of the agency or participate in the development of policies and procedures for the agency.

The development of the Accessibility policies has relied on the ‘Accessibility Standards for Customer Service Tool Kit and Resources’ for the mental health and addictions sector, 2009, ‘Training Resource – Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and website policies of the Simcoe County District School Board and the Ontario Ministry of Community and Social Services ‘Access ON’ website at

To read our Accessibility policies, please click here.

To read our Multi-Year Accessibility Plan for 2019-2022, please click here.

 Compliments and Concerns 

Standard and accessible formats of any documents are free on request from our Communications Program at or 705-726-5033 Ext. 512

For additional Accessibility support, please click here,

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