Crisis Intervention and Community Response Program

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Crisis Phone Line

24/7

Local 705-728-5044 * Toll-Free 1-888-893-8333

- 24/7 support for individuals, agencies and emergency services

- Experts in mental health, addiction and suicide intervention

- Help with stability, coping and resources

- Navigation aid and community info

- Youth options for under 16 years of age

- In-person help if needed, coordinated through Crisis Line

The 24/7 Crisis Line is the point of contact to discuss Crisis Beds or Justice Safe Beds residential programs

Community resources and emergency services can contact for information and support, and to request and arrange in-person mobile support in the community

*The Crisis Line is confidential, except when imminent risks are identified and there is a need for emergency service or further intervention

The Crisis Intervention and Community Response Program goes beyond front-line crisis intervention by integrating a multi-disciplinary team that delivers a range of specialized services, including:

Indigenous Navigator – Provides support, service navigation, and case management for individuals who self-identify as Indigenous. This role also includes outreach and collaboration with Indigenous agencies and community resources.

Assertive Outreach – Accepts referrals from the Crisis Program and external community supports, offering brief case management for individuals in need, including those requiring short-term follow-up from Crisis Beds/JSB.

Registered Practical Nurse (RPN) – Works directly with residential staff to provide physical health support, assist with medications, offer health-related consultations, and coordinate referrals to community health services.

Life Skills Worker – Supports residential programming by overseeing food services and facility needs while helping clients develop essential daily living and self-care skills.

Mobile Crisis Response Teams (MCRT)/Crisis Outreach and Support Team (COAST)

Partnered with Barrie Police Services, South Simcoe Police Services and Orillia OPP, our teams include a mental health and addictions expert, with an officer together in vehicle. The teams are dispatched through 911/police primarily – and respond to mental health calls for service, complete mental health and risk assessments, providing crisis intervention, support, service and referral navigation. The teams regularly engage in Community Collaborate and Situation Tables, offering some initial follow up on referrals received by police and the Crisis Program. Please note, MCRT/COAST operate on rotating shifts and are not available 24/7. For immediate support, please contact the 24/7 Crisis Line at 1-888-893-8333 or 705-728-5044. In emergencies, please contact 911.

Crisis Beds Unit

We have 6 Crisis Beds accessible to the community. Begin by contacting our Crisis Line for an initial risk assessment and in-person eligibility review. Our goal-focused Crisis Bed admissions are brief and our facility offers comprehensive mental health and addiction support, crisis and safety planning and referrals to ongoing services as identified and can be utilized as a diversion from hospital. Crisis Beds admissions aim to stabilize and assist individuals so that they are better prepared and empowered moving forward. These beds are voluntary and for ages 16+ and is a non-medical unit.

Justice Safe Beds

Integrated with our Crisis Beds Unit, the Justice Safe Beds serve as a crucial diversion from incarceration and potential criminal involvement for those individuals who do not meet criteria for hospital admission. The Justice Safe Beds are designed for individuals experiencing mental health or addiction crises and provide temporary housing, crisis support, stabilization, assistance with daily living skills, and referrals to longer-term community services and treatment. The service model is rooted in psychosocial rehabilitation and recovery, and prioritizes working collaboratively with clients to meet their individual goals and to successfully reintegrate into community. The program is voluntary and for ages 16+ and is a non-medical unit.

Crisis Mobile Support

For individuals who contact the Crisis Line, it may be determined that someone may benefit from face to face support in the community. This is discussed and determined by the Crisis team at the time of the call to the Crisis Line. Mobile support in the community is offered at various times, and is triaged along with other Crisis service needs and client eligibility.